Title Alliance, Ltd, a RESPA-compliant ESOP leader in joint ventured title insurance agencies, announced today that it has appointed Erika L. O’Brien Mason as Training Director for the company, its subsidiaries and affiliates. O’Brien Mason, who has been with the company since 2014, was previously named Closing Disclosure and HUD Settlement Statement Specialist in April.
As Training Director, O’Brien Mason will be responsible for overseeing the entire Training Department consisting of all Corporate Trainers and Implementation Specialists. She will be responsible for implementing the T.A. Way Training Program and assuring that all training courses align with our T.A. Culture and will work to create new opportunities for learning and growth to support the mission of Title Alliance.
O’Brien Mason joined the Title Alliance family in 2014 and brought with her an immense knowledge of Customer Service, the CFPB’s impending changes and the Title Industry as a whole. Having immersed herself in webinars and seminars, she felt well prepared for the changes that would come upon the industry as TRID went into effect and she volunteered her skills to impart her knowledge onto others in the company. A knowledge seeker, O’Brien Mason has continued to attend webinars, seminars and also has attended live Q&A sessions with RamQuest, the company’s software provider to continue to enhance her knowledge and find better ways to articulate information to her team members to assure mastery of the subject matters.
Prior to entering the title industry in 2002, O’Brien Mason was a Corporate Trainer where she developed, documented and implemented training programs on a national level. Combined, these two skillsets equip her to not only be able to answer questions and put out fires but also to be able to expand on any particular part of the system that may be puzzling for some.
“I’ve spent the last few months watching Erika interact with our people and have been incredibly impressed,” says Jim Campbell, Chief Executive Officer for Title Alliance. “She is very intelligent and has a proven track record of successful implementation of training programs. I am confident that with her leadership and innovation, we will take our training to a much higher level.”
“Over the past few months, we have engaged in a complete rewrite of our training program,” says O’Brien Mason. She continues, “We listened to what our people were asking for and what they needed to grow personally and professionally and we crafted a program to support their growth and our mission.” O’Brien Mason concludes, “I look forward to creating, fostering, & implementing truly comprehensive resources for not only our newest team members but for our seasoned veterans as well. I am excited to apply my myriad of experiences in title, escrow, training & beyond to contribute to the growth of my team and our company.”
The T.A. Way Training Program: The First 100 Days is slated for an October 3rd rollout.
Erika can be reached at emason(at)titlealliance(dot)com
About Title Alliance:
Title Alliance, Ltd, an ESOP Company is located in Media, PA and has been creating RESPA compliant title joint ventures since 1983 with lenders, mortgage bankers, realtors, builders and credit unions. Their roots date back to 1948 when their first agency, which is still in existence today, was formed. For more information or to find out how a Title Alliance's partnership or title management skills could benefit you visit them online or contact Lindsay Smith at 800-220-3901 x 165.
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